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Privacy Policy

OnlySUN / MySourceOfSolutions (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Information We Collect

  • Personal information such as name, contact number, email, billing/shipping address.

  • Business information such as company name, logo, and order specifications.

  • Payment information processed through third-party secure providers (we do not store credit card details).

  • Website usage data (cookies, analytics, IP address).

2. How We Use Your Information

  • To process orders, quotations, and provide services.

  • To communicate regarding updates, support, and promotions.

  • To comply with legal obligations under Singapore law.

3. Data Protection & Retention

  • We implement reasonable security measures to safeguard your data.

  • Personal data is retained only as long as necessary for business/legal purposes.

4. Sharing of Data

  • With trusted third-party vendors (e.g., logistics, payment processors).

  • With authorities if required by law.

  • Never sold or rented to unrelated third parties.

5. Your Rights

  • You may request access, correction, or deletion of your data by contacting us at [your email].

  • You may withdraw consent for marketing at any time.

6. Contact
For enquiries, Email: www.mysourceofsolutions@gmail.com

Accessibility Statement

OnlySUN / MySourceOfSolutions is committed to ensuring our website is accessible to all users, including persons with disabilities.

1. Measures Taken

  • Responsive design for mobile and desktop.

  • High contrast text and readable fonts.

  • Alt text for images.

  • Clear navigation and headings.

2. Ongoing Efforts
We continuously review our website to meet the Web Content Accessibility Guidelines (WCAG) 2.1 to the extent feasible for a small business.

3. Feedback
If you experience any accessibility barriers, please contact us at Email: www.mysourceofsolutions@gmail.com.
We will do our best to accommodate.

Terms & Conditions

These Terms & Conditions (“Terms”) govern the use of our website and services. By using our site or placing an order, you agree to these Terms.

1. General

  • This website is owned and operated by OnlySUN / MySourceOfSolutions, Singapore.

  • We reserve the right to amend these Terms without prior notice.

2. Orders & Payment

  • All quotations are valid for 14 days unless otherwise stated.

  • Orders are confirmed only upon receipt of deposit/payment.

  • Prices are exclusive of shipping unless otherwise stated.

3. Production & Delivery

  • Lead times vary by product. We will communicate estimated timelines, but delays caused by suppliers, customs, or shipping are beyond our control.

  • Title and risk of goods pass to the customer upon delivery.

4. Intellectual Property

  • Designs provided by clients remain their intellectual property.

  • Designs created by OnlySUN / MySourceOfSolutions may be reused unless exclusivity is agreed in writing.

5. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages.

  • Liability is limited to the value of the order in dispute.

6. Governing Law
These Terms shall be governed by and construed under the laws of Singapore.

Refund & Exchange Policy

We strive to provide high-quality custom products. Due to the nature of customisation, all sales are final.

1. Non-Refundable Orders

  • Customised products (e.g., t-shirts, jerseys, lanyards, gifts) are non-refundable and non-exchangeable once production has started.

  • Refunds are not offered for change of mind.

2. Exceptions
Refunds/replacements will be considered if:

  • Products are defective or damaged upon receipt.

  • Wrong specifications were produced that differ from the confirmed order.

3. Process for Claims

  • Claims must be submitted within 7 days of receiving the order.

  • Provide photos/videos of the defect or error.

  • We may offer a partial refund, reprint, or replacement at our discretion.

4. Cancellations

  • Orders may be cancelled before production begins. Deposits paid are non-refundable.

5. Governing Law
This policy is subject to the laws of Singapore.

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